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Thanks to everyone contributing to the 2008 Member
Satisfaction Satisfaction Summit held September 24-26 in downtown Raleigh. This
year's Summit was packed with useful information from industry experts and
cooperative leaders to assist you enhance member satisfaction in increasingly
challenging times!
Presentations from this year's event have been added to our website. You can
view and download presentations from the 2008 Member Satisfaction Summit by
clicking here.
If you have any questions about the material from this year's event,
please contact
Scott Saff at 919-875-3037
or
Chuck Schuler at 919-875-3112
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TSE Services, a cooperatively owned market research
organization founded in 1998 by North Carolina's electric cooperatives,
provides tactically actionable market research and intelligence to electric
cooperatives throughout the United States. Our core competencies focus on
member satisfaction, loyalty and strategic market planning.
TSE Services is honored to work with dozens of the best cooperatives in the
nation, conducting over 10,000 interviews with residential, business and key
account members each and every quarter. Working closely with this group
provides keen insight on how these best-in-class electric cooperatives are
succeeding in continually raising the bar on member satisfaction and loyalty.
Benchmarks created from this group of top rated cooperatives provide compelling
reach goals that help management drive their cooperatives to ever-higher levels
of performance in serving members.
TSE Services also has the privilege of supporting Touchstone Energy Cooperatives
in its on-going National Survey on the Cooperative Difference. This annual
exploration into the cooperative value proposition provides critical market
intelligence on the drivers of member satisfaction and loyalty and has been
central to Touchstone Energy's brand strategy.
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