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2012 MEMBER SATISFACTION SUMMIT REGISTRATION
September 26-28, 2012
Raleigh, NC
TSE Services is pleased to announce that the 2012 Member Satisfaction Summit is scheduled for Wednesday,
September 26 through Friday, September 28 at the Raleigh Marriott City Center in Raleigh, North Carolina.
Based on your feedback, this year’s meeting will again focus on sharing Best Practices among our group of "best
in class" cooperatives and provide ample opportunities for networking and idea sharing with your peers. We
anticipate the participation of over 40 cooperatives from more than 15 states.
Agenda & Call for Presentations
This year's Summit will focus on enhancing member satisfaction in increasingly challenging times. Anticipated topics
include enhancing satisfaction in times of rising energy costs, understanding your American Customer Satisfaction
Index score and energy efficiency impacts on member satisfaction.
Again this year, we are seeking volunteers from our users’ group to give formal presentations on how they
are working to improve satisfaction at their cooperative. We welcome your ideas and look forward to
hearing your proposals for these interactive sessions. If you are willing to make a presentation at this
meeting, please let us know by Friday, August 3, 2012.
Pre-Conference Workshop
Over the past few years, many of you have indicated an interest in learning more about the contents
of your report. In response to your request, TSE Services will hold a pre-conference workshop designed
to educate you on the content of your quarterly report. The workshop will be held Wednesday, September
26 from 10:00am to 12:00pm at the Raleigh Marriott City Center.
Accommodations
This year's event will be held at the Raleigh Marriott City Center, 500 Fayetteville Street, Raleigh, NC.
Arrangements for overnight accommodations will be finalized shortly so check back for more details.
Registration Fee
Member Satisfaction Summit attendees are charged a modest $250 registration fee for this year's event.
The fee will be billed to you at the conclusion of the conference.
Registration Form
All participants must complete the registration form below to reserve your spot at the conference. Attendees are responsible
for their own accommodations and transportation.
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I will attend
I will not attend
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Name:*
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Title:
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Cooperative Name:
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Address:
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City:
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State:
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Zip:
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Email Address:*
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Will be attending the Pre-Conference Workshop on Understanding Your Satisfaction
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| Tracking Report: |
Yes
No
Undecided
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Comments:
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Completing this form does not secure accommodations at the Raleigh Marriott City Center.
More information on overnight accommodations will be available shortly.
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If you have any specific questions regarding the 2012 Satisfaction Summit, please contact
Rochelle Gilliam at 919-875-3064 or Barbara Rodberg at 919-875-3109.
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