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2010 MEMBER SATISFACTION SUMMIT REGISTRATION
“Reaching for New Heights”
September 15-17, 2010
Raleigh, NC
TSE Services is pleased to announce that the 2010
Member Satisfaction Summit “Reaching for New Heights” is
scheduled for Wednesday, September 15 through Friday,
September 17 at the Raleigh Marriott City Center in
Raleigh, North Carolina.
Based on your feedback, this year’s meeting will again
focus on sharing Best Practices among our group of "best
in class" cooperatives and provide ample opportunities
for networking and idea sharing with your peers. We
anticipate participation from over 40 cooperatives around
the country including Alabama, Colorado, Georgia, Iowa,
Indiana, Maryland, New Hampshire, North Carolina, Ohio,
Oklahoma, Tennessee, Texas, and Virginia.
Agenda & Call for Presentations
This year's Summit will focus on enhancing member satisfaction in
increasingly challenging times! Anticipated topics include
enhancing satisfaction in times of rising energy costs,
understanding your American Customer Satisfaction Index score and
energy efficiency impacts on member satisfaction.
Again this year, we are seeking volunteers from our users’ group to
give formal presentations on how they are working to improve
satisfaction at their cooperative. We welcome your ideas and
look forward to hearing your proposals for these interactive
sessions. If you are willing to make a presentation at this
meeting, please let us know by Friday, July 16, 2010.
Pre-Conference Workshop
Over the past few years, many of you have indicated an interest in
learning more about the contents of your report. In response to
your request, TSE Services will hold a pre-conference workshop
designed to educate you on the content of your quarterly report.
The workshop will be held Wednesday, September 15 from 10:00am to
12:00pm at the Raleigh Marriott City Center.
Accommodations
This year's event will be held at the Raleigh Marriott City Center,
500 Fayetteville Street, Raleigh, NC. If you require overnight
accommodations or directions, please contact the Marriott directly
at (888) 236-2427 and ask for the Member Satisfaction Summit group
room block; or, go on-line to the Marriott website and include our
Group Code AECAECA; or, you can simply click
here
and that will take you directly to our group page with the dates and rates
already loaded.
Rooms are $137.00 per night +taxes/fees. To insure this room rate,
please make your reservation by Friday, August 27, 2010.
Hotel rates will increase to $199/night after 8/27/2010!
Registration Form
Although there is no registration fee for this year's event,
all participants must complete the registration form below to
reserve your spot at the conference. Attendees are responsible
for their own accommodations and transportation.
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I will attend
I will not attend
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Name:
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Title:
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Cooperative Name:
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Address:
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City:
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State:
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Zip:
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Email Address:
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Will be attending the Pre-Conference Workshop on Understanding Your Satisfaction
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Yes
No
Undecided
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Comments:
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Completing this form does not secure accommodations at the Raleigh Marriot City Center.
If you need overnight accommodations, please contact the hotel directly
at 888-236-2427 and ask for group code AECAECA.
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If you have any specific questions regarding the 2010 Satisfaction Summit, please contact
Rochelle Gilliam at 919-875-3064 or Barbara Rodberg at 919-875-3109.
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