Home Satisfaction Summit   2008 Cooperative Difference Survey Residential Satisfaction Tracking Business Satisfaction Tracking Key Account Executive Interview Customized Market Research Marketing and Communications Planning Operational Metric Benchmarking Satisfaction Technology Assessment Presentations Board Members Only Cooperative Links Contact Us 2008 Satisfaction Summit 2007 Satisfaction Summit. In order to view .pdf files, you must have Adobe Reader installed on your machine.

2008 Cooperative Difference Survey Project Overview For the past several years, Touchstone Energy has built a foundation of market intelligence that helps us better understand how members of various age groups respond to our 'Cooperative Difference.' In 2008, Touchstone Energy will expand its on-going exploration of previous Cooperative Difference research with residential members. This year's study will focus on our nation's growing energy supply concerns and the delicate position electric cooperatives face in balancing investments in energy efficiency, renewable energy and traditional power supplies while continuing to provide affordable rates for all members. Results will highlight key messages useful for communicating with members and key community leaders. Now, more than ever, electric cooperatives must depend on accurate and reliable market intelligence to guide strategic decisions impacting members for years to come. Register today and join the growing list of cooperatives who will receive timely and critical member feedback by participating in the 2008 Cooperative Difference research study! Deliverables for each participating cooperative include: American Customer Satisfaction Index (ACSI) Scores for Satisfaction and Retention (Residential Survey Participants Only) Assessment of co-op’s performance on key service attributes such as value & reliability Member Engagement Index Score Member insight and opinion on energy efficiency & conservation, concern for the environment, attitudes toward renewable energy sources and price sensitivity Identification of effective communication messages designed to resonate with a diverse residential membership. Customized reports prepared for each participating cooperative complete with member opinion comparisons across demographic segments Schedule: Fieldwork will begin in 2nd Quarter 2008 and will continue throughout the year as necessary. Interviews will be structured to gain feedback from a broad and representative cross-section of each participating cooperative's membership. Reports will be available in 4th Quarter 2008. Pricing: Participating in the 2008 Cooperative Difference Survey remains a great value. You will receive your own customized report complete with cooperative specific results and comparisons to the National Benchmark group of cooperative members. The residential survey includes 250 member interviews, a cooperative specific report and the ability to add up to four cooperative specific questions. Pricing for individual project participants is $9,500. For a printable .pdf overview of the 2008 Touchstone Energy Cooperative Difference Survey, click here. To sign up for the 2008 Touchstone Energy Cooperative Difference Survey, click here. Research Program Options Survey Segment Pricing Details RESIDENTIAL MEMBER SURVEY Includes 250 RESIDENTIAL member interviews and cooperative specific report for $9,500. RESIDENTIAL MEMBER SURVEY Includes 400 RESIDENTIAL member interviews and cooperative specific report for $11,500.