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7th Annual Member Satisfaction Summit Presentation Summaries & Participant Handouts Thank you for participating in the 2008 Satisfaction Summit. Below is a list of handouts for your review from our distinguished panel of speakers. Feel free to download the materials as needed. If you have any trouble accessing these materials, please contact Scott Saff at 919-875-3037 or scott.saff@ncemcs.com 2008 Presentations Presentation Presenters Documents Culture Assessments & Electric Cooperatives Caroline Fisher, PhD, Fisher Consulting Group & Ray Gosney, New Hampshire EC The Importance of Culture - Full Presentation The Importance of Culture - Part 1 The Importance of Culture - Part 2 The Importance of Listening to Our Members Bruce King, CEO, BARC Electric Co-op Listen Up Understanding your ACSI Score Terry Felker, CFI Consulting Group Understanding Your ACSI Score Touchstone Energy Update Charlie Gloeckner, Touchstone Energy TSE Users Group 2008 Satisfaction In Challenging Times Renee Whitener, Blue Ridge EMC Susan Lester, Carroll EMC Lan Thompson Greystone Power Susan Lester - Member Satisfaction in Challenging Times Renee Whitener - Capital Credits Lan Thompson - Improving Member Perception of Value An Economic Outlook for 2009 Dr. Michael Walden, NC State University Distinguished Professor Michael Walden - Economic Outlook for 2009 Managing Satisfaction in High Growth Cooperatives Luanne Sharron, Union Power Cooperative Phil Price, Wake EMC Kimberly Woodson, CoServ Kimberly Woodson - Managing Satisfaction in a High Growth Cooperative Luann Sherron - Union Power Growth Issues Phil Price Integrating Satisfaction and Pay for Performance Jimmy Autry, Flint EMC Joe Ward, Blue Ridge EMC Joe Ward - Pay for Performance Jimmy Autry - Goal Sharing Plan FGI Research Update John Blunk, FGI Research Inc. FGI Research Overview Legislative Update & Impacts on on Electric Cooperatives Nelle Hotchkiss, NC Association of Electric Cooperatives Transition to the Next Generation Cooperative Our Energy, Our Future, Our Satisfaction Jane Pritchard NC Association of Electric Cooperatives Dan Allen, Four County EMC Cathy O'Dell South River EMC Jane Pritchard - North Carolina Electric Cooperatives' Experience Dan Allen - Our Energy Promoting Value and Efficiency in Times of Rising Energy Costs Amanda Conaway, New Hampshire EC James Green, Brunswick EMC TWACS PrePaid Metering For Conservation Looking to the Future: The Cooperative Difference and Green Solutions Tom Laing, TSE Services GreenCo Update 2008 Cooperative Difference Survey