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Corporate Culture: The Foundation of Success
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Caroline Fisher, PhD, Fisher Consulting Group & Ray Gosney, New Hampshire EC
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Organizational Culture & Cooperative Performance.ppt
Organizational Culture at NHEC.ppt
NHEC scorecard 2007.pdf
2007 Q2 TSE MSS Survey Trend Analysis.pdf
Blank Culture Model.ppt
Culture Matters Article.pdf
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2007 Cooperative Difference Survey Review
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Tom Laing, Rich Radil, Rick Schroeder, TSE Services
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2007 Coop Difference Survey All Markets.ppt
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Looking Out For Members Through Communications
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Ray Gosney & Amanda Conaway, New Hampshire EC
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NHEC Communications.ppt
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Utility Scale Energy Efficiency – Lessons Learned
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Keith Aldridge, Advanced Energy Corporation
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Utility Scale Energy Effice
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Best Practices in Energy Efficiency – Panel Discussion
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Dan Allen & Chris Ingram, Four County EMC
Amanda Conaway, New Hampshire EC
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Four County Efficiency Program.ppt
Tideland EMC Energy Efficiency.ppt
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Touchstone Energy $avers
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Charlie Gloeckner & Kristine Jackson-DeJarnette, Touchstone Energy
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Touchstone Energy $avers.ppt
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Best Practices – Outage Communications
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Mary Teague, Blue Ridge EMC
Ken Thomas, Haywood EMC
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Blue Ridge Outage Communications.ppt
Haywood EMC Outage Recovery.ppt
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Best Practices – Call Center Operations
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Jim Hunter, GreyStone Power
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Greystone Power Call Center.ppt
Greystone call metrics template.xls
Greystone Power Call Qualtiy Assurance.ppt
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Touchstone Energy Energy Training for Member Services Representatives
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Peter Schmutz, Touchstone Energy
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CSR Training FAQS.pdf
Touchstone Energy CSR Energy Workshop.ppt
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Best Practices – Member Satisfaction Information Utilization
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Kris Holmberg, Todd Jordan, Butch Williamson, Rappahannock EC
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Rappahannock Satisfaction Survey Utilization.ppt
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Internet Surveys and Things to Come
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Scott Saff, TSE Services
John Blunk, FGI Research
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FGI Internet Surveys.ppt
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