In order to view .pdf files, you must have Adobe Reader installed on your machine.


TSE Services, a cooperatively owned market research organization founded in 1998 by North Carolina's electric cooperatives, provides tactically actionable market research and intelligence to electric cooperatives throughout the United States. Our core competencies focus on member satisfaction, loyalty and strategic market planning.

TSE Services is honored to work with dozens of the best cooperatives in the nation, conducting over 10,000 interviews with residential, business and key account members each and every quarter. Working closely with this group provides keen insight on how these best-in-class electric cooperatives are succeeding in continually raising the bar on member satisfaction and loyalty. Benchmarks created from this group of top rated cooperatives provide compelling reach goals that help management drive their cooperatives to ever-higher levels of performance in serving members.

TSE Services also has the privilege of supporting Touchstone Energy Cooperatives in its on-going National Survey on the Cooperative Difference. This annual exploration into the cooperative value proposition provides critical market intelligence on the drivers of member satisfaction and loyalty and has been central to Touchstone Energy's brand strategy.